Orders are delivered to the different shipping companies in 3-10 days (DEPENDS IN WICH COUNTRY YOU LIVE), provided that the products are in stock and unless they are made on Saturdays, Sundays and holidays.
In these cases, the orders will be delivered to the transport company on the first working day after the day of placing the order.
Delivery times depend on the chosen shipping method.
It must be taken into account that the periods indicated are computed on working days and that they may be affected by local or national holidays.
Shipping Policy
As a general rule, packages are sent within 24 hours of receipt of payment, through the Correos parcel service. We will deliver your order within 48 hours after shipment confirmation in most cases (within the Peninsular territory), the delivery time may increase depending on the location of the product and the destination of the delivery on certain occasions (for example, shipments bound for Ceuta, Melilla and the Canary Islands).
Inclement weather can also cause occasional delays.
We will always provide you with the tracking code associated with the shipment of your order, so that you can check the status of the package at all times.
Shipping costs include handling and packaging costs. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually.
We will send you the items well protected.
Customs Information
All shipments that enter through the Post Office in Spain are subject to control by Customs, as long as they contain MERCHANDISE.
Keep in mind that all merchandise, even those purchased online, may be subject to restrictions and the payment of customs and management amounts by Correos depending on the content, value and other criteria that Customs applies to shipments. These expenses include the following:
• Import customs expenses according to current legislation:
- Payment of customs duties (community tax of the European Union) based on the content of the shipment.
- Payment of national taxes (VAT) or local taxes (IGIC, AIEM, IPSI) as appropriate.
- Payment of special taxes: tobacco, alcohol,…
• Post Office expenses for management and treatment of shipments:
- Processing of the Import Single Administrative Document (DUA) (Simplified DUA Rate or Ordinary DUA Rate).
- Fee for presentation to Customs.
- Any other expense derived from the necessary procedures for the customs management of the shipment.
-Storage expenses.
• For objects purchased online or in shipments with merchandise, it is essential to present the commercial invoice or proof of payment online.
It is the recipient's responsibility to know the import conditions of their shipment (prohibitions, restrictions, limitations, etc.) and find out about the documents that may be required upon arrival, such as commercial invoice, certificate of origin, licenses, special authorizations for border controls , etc.
Import customs procedures in the Canary Islands
Any merchandise that is introduced into the Canary Islands is subject to import customs procedures regardless of whether the importer is a company or individual or the purpose for which the merchandise is intended. Import procedures differ according to the origin of the merchandise, the value and the type of merchandise.
For more information, visit the Correos customs information page:
https://www.correos.es/ss/Satellite/site/pagina-1363187250387/sidioma=es_ES
Import customs procedures in Ceuta
As a general rule, any merchandise imported into Ceuta may be subject to import customs procedures that differ depending on whether the recipient is an individual or natural person or, on the contrary, if it is a company or legal entity.
For more information, visit the Correos customs information page:
https://www.correos.es/ss/Satellite/site/pagina-1363187250387/sidioma=es_ES
Import customs procedures in Melilla
Correos does not carry out any activity as a customs representative in this territory.
The entire operation is carried out by Customs and the local authorities of Melilla but without any intervention by the Post Office.
For more information, visit the Correos customs information page:
https://www.correos.es/ss/Satellite/site/pagina-1363187250387/sidioma=es_ES
